What happens in your first conversation

Take your time, your first conversation is unhurried. On average it lasts 45 minutes. Your clinician will listen, ask a few questions and work out the most appropriate next step with you. You do not need to know what kind of help you need before you call.

Depending on what comes up, you might be guided towards

• Short-term counselling for stress, anxiety or low mood

• Digital therapy with a psychologist or psychotherapist for adults and children from age 6.

• Practical support - legal, financial, parent support, career or mediation

• Digital wellbeing tools and self-guided programmes (including iCBT – Internet-based Cognitive Behavioural Therapy for supporting challenges like low mood, sleep and stress)

• LiCBT – structured guided CBT programs helping with anxiety, panic, OCD and more delivered by registered practitioners.

• Interim Support if you are waiting for specialist care

• Urgent support if you need it right now

What's included

• Immediate in-the-moment support

• Average call time is 45 mins

• Clinicians are fully accredited with professional bodies including PSI, IACP, BACP, NAPCP, APCP, IAHCP, ICP and EAPA

• Clinical triage and pathway guidance

• Access to digital wellbeing content and eLearning pathways

• Clinically backed self-management tools

• Follow-up and continuity of care

Who it's for

All members aged 16 and over, including partners and dependents.

How to access

Call the number on your membership card or access live chat at layahealthcare.ie. Available 24 hours a day, 7 days a week.

Cost

Included in your membership

What to expect

Short-term counselling is for the moments when life feels hard to manage on your own. That might be stress at work, anxiety, low mood, a relationship going through a difficult patch, a big life change or something you just cannot seem to move past. Sessions are solution-focused - the number of sessions is decided clinically, based on what you need. Available one-to-one or as a couple, face to face* or online, in more than 42 languages.

What's included

• Individual counselling

• Couples counselling

• Solution-focused clinically governed sessions

• Face to face* or video in more than 42+ languages

*depending on location and availability

Who it's for

All members aged 16 and over, including partners and dependents.

How to access

Your clinician will recommend counselling during your first call, or you can request it directly.

Cost

Included in your membership.

What to expect

Digital therapies are for presentations that need more depth and structure than short-term counselling can provide. That might be complex or long-standing anxiety, trauma, disordered eating, chronic low mood, difficulties that have not shifted with counselling, or anything that needs a more intensive, specialist approach. Your clinician will recommend the right type of therapy based on your needs. Sessions are delivered by video, and following your initial assessment with a counsellor, your first appointment is typically available within 10 working days.

What's included

• Adult Digital Psychotherapy (€90 per session, claimable on outpatient benefit, subject to your plan cover)

• Adult Digital Psychology (€125 per session, claimable on outpatient benefit, subject to your plan cover)

• Child and Adolescent Psychotherapy (age 6+) (€116 per session, claimable on outpatient benefit, subject to your plan cover)

• Child and Adolescent Psychology (age 6+) (€132 per session, claimable on outpatient benefit, subject to your plan cover)

• Video consultations

• All practitioners IACP accredited or Doctoral level

Who it's for

Adults and children from age 6. Clinically recommended following your first call.

How to access

Referred through your 24/7 Mental Wellbeing call. First Digital Therapy appointment within 10 working days.

Cost

Self-pay. Claimable on your outpatient benefit. Check your Member Area at layahealthcare.ie for your specific cover.oes here

What to expect

All programmes are clinically validated and aligned to NICE guidelines. Your clinician will recommend the right programme based on your needs, or you can access self-guided tools directly through the platform. You do not need a referral, and there is no waiting list.

iCBT - Internet-based Cognitive Behavioural Therapy

Self-guided digital programme you can work through at your own pace, any time. Covering anxiety, low mood, stress, sleep and resilience. Clinically backed and available to all members from step 1 of your care pathway.

• Programmes for anxiety, low mood, stress, sleep and resilience

• Available any time through the platform

• Self-guided

• Included in your membership

LiCBT - Low Intensity Cognitive Behavioural Therapy

Structured, evidence-based programmes for anxiety, panic, OCD and insomnia, delivered by registered Psychological Wellbeing Practitioners.

• NICE aligned programmes

• Outcome monitoring at every session using validated clinical measures

• Available alongside short term counselling where clinically appropriate

• Included in your membership

Who it's for

All members. iCBT is self-directed and available immediately. LiCBT is recommended by your clinician where it is the most appropriate evidence-based option for your individual needs.

How to access

Through your 24/7 Mental Wellbeing call or directly through the platform for self-guided iCBT tools.

Cost

Included in your membership

Been referred on and waiting for specialist care? We stay with you every step of the way. Clinician-guided support keeps you connected between referral and treatment, so there are no gaps in your care.

What is it

If you have been referred to a specialist service outside of our offering and there is a wait before your first appointment, laya healthcare stays with you throughout. Interim Support is structured, clinician-guided support designed to provide stability, coping tools and reassurance so that you are never left without support between steps. This is not a replacement for specialist care, it is your bridge to it.

Who is it for

Members and children over 16 who have been referred to a specialist or external service that can better support their needs - for example, where a condition requires longer-term or higher-intensity care than we are able to provide directly, such as inpatient services, specialist psychiatry or complex risk support. If this applies to you, your clinician will explain clearly why an external referral is the right next step and what happens from there.

How to access

Offered as part of your care pathway. Your clinician will set this up with you - you do not need to request it separately.

Cost

Included in your membership. No additional cost.

What's included

• Regular clinician-guided contact throughout your wait

• Structured coping tools and evidence-based resources

• Clarity on what happens next and when

• Risk monitoring and safety planning where needed

• No member is left without clinical contact between referral and treatment

Legal, financial, career, consumer, meditation advice, life coaching, and parenting support when life gets complicated. Free as part of your membership and as easy to access as any other service.

How it works

Each service includes one free 30-minute phone consultation with a qualified expert per separate issue. If you need to continue beyond that, your adviser will point you towards the most appropriate external resources or you can choose to continue privately. You will never be left without the next step.

Legal Assistance

For when a legal question is weighing on you and you need a qualified solicitor to talk it through. Our legal consultations cover a wide range of issues including:

• Family law matters

• Property purchase and sales

• Enduring powers of attorney

• Probate law and estate planning

• Personal injury claims including road traffic accidents

• Consumer and financial law

Financial Guidance

Our qualified financial advisers are here for the money questions that keep you up at night - from day-to-day budgeting to longer-term planning. Common areas covered include:

• Household budgeting and managing personal spending

• Borrowing and debt management

• Saving and investing

• Life assurance and financial protection

• Retirement planning

• Exiting the workforce and understanding your options

Our financial expert can also advise where to access specialist support where needed, for example, for personal insolvency.

Mediation Information

Our mediation information service helps you understand whether mediation could help and what the process looks like.

Career Counselling

Whether you are at a crossroads, planning your next move or preparing for something specific like an interview or a step into self-employment, our career coaches are here.

• Career guidance and planning

• Executive coaching

• Self-employment preparation

• Interview preparation

Life Coaching

Life coaching is for people who are ready to take action and want support getting there. It is not counselling or therapy - it is a practical, goal-focused process that helps you get clear on what you want and take the steps to make it happen. Areas include:

• Confidence coaching

• Presentation and communication skills

• Time management and organisation

• Navigating personal or professional change

Parenting Support

A free 30-minute consultation with a parenting expert to help you better understand your child's world. Support covers a wide range of situations including:

• Behavioural challenges

• Eating and mealtimes

• Adolescent issues

• Screen time and boundaries

• Active listening and communication

Who it's for

All members.

How to access

Through your 24/7 Mental Wellbeing call. Tell your clinician which service you need and they will arrange your consultation.

Cost

One free 30-minute consultation per service per separate issue, included in your membership.

Start here. Access clinically backed digital tools, self-guided programs and in-the-moment support whenever you need it. A great first step, available to all members.

Talk it through with a qualified counsellor. For stress, anxiety, low mood, relationship, or work challenges. Practical support services also available - legal, financial, parenting, career and more. Always guided by a clinician and a decision you never have to make alone.

For needs that go beyond counselling. Our psychologists and psychotherapists are here for more complex presentations, clinically recommended and delivered digitally.

For more intensive or complex needs, our clinical team will refer you to the most appropriate external specialist services, explaining every step along the way and supporting you throughout until you are seen.

If things are feeling unmanageable, please call. A clinician will answer day or night, so you will always be heard. Whatever you're going through, we're here for you.

We offer a range of mental health and wellbeing services to support you, whatever stage of your wellbeing journey you are at.

Depending on your needs, support may include:

• 24/7 in the moment support

• Short-term counselling, including couples counselling* (for adults and children aged 16+)

• LiCBT (Low Intensity CBT) - structured, evidence-based programmes for presentations including anxiety, panic, OCD and insomnia, delivered by registered practitioners*

• iCBT (Self Guided CBT) - self-guided digital programmes for anxiety, low mood, stress and sleep, available any time through the platform

• Digital psychotherapy or digital psychology* (for adults and children aged 6+)

• Digital, self-paced wellbeing programmes

• Interim Support: While You Wait*

• Practical support services including legal, financial, career guidance and life coaching

*where clinically appropriate

Simply contact the 24/7 in the moment support team by calling:

• 24/7 Free Phone (Ireland): 1800 911 909

• 24/7 Free Phone (UK and NI): 0800 0988 350

• Live chat or request a call back

During your first conversation, you will speak with a qualified clinician who will take the time to understand your needs and recommend the support that is right for you. No GP referral is required.

Your first call is an opportunity to talk about what is going on for you. Take your time - your first conversation is unhurried and lasts on average 45 minutes.

A qualified clinician will listen in confidence and complete an assessment to identify the most appropriate support for your situation. In-the-moment support begins immediately with the clinician you are speaking with. In some cases, you may also be referred to an additional service that matches your needs, either within our service or externally, with clear guidance from your clinician.

You do not need to know what kind of help you need before you call. That is exactly what the first call is for.

Many services are included at no additional cost, including:

• 24/7 in the moment support

• Short-term counselling, including couples counselling* available for members and children aged 16+

• LiCBT (Low Intensity CBT) - structured, evidence-based programmes for presentations including anxiety, panic, OCD and insomnia, delivered by registered practitioners*

• iCBT (Self Guided CBT) - self-guided digital programmes for anxiety, low mood, stress and sleep, available any time through the platform

• Digital, self-paced wellbeing programmes

• Interim Support: While You Wait*

• Legal, financial and other sessions with independent wellbeing experts

To access more specialised care, like Digital Therapy (Digital Psychology and Digital Psychotherapy for adults and children aged 6+ where clinically appropriate), costs will apply to you as the member, subject to claiming back on your outpatient benefit. Check your Member Area at layahealthcare.ie for what is covered under your specific plan.

You do not need to decide this yourself. Our clinical team will assess your needs during your first call and guide you towards the most appropriate support. This ensures you receive the right care at the right time, matched to your individual situation.

Sometimes a member's needs may be better suited to another type of support, such as a structured CBT programme, digital psychotherapy, digital psychology or a specialist service.

If this happens, our team will explain the options available and help you understand any costs that may apply.

For example, where clinical guidelines recommend a structured approach for presentations like anxiety, panic, OCD or insomnia, your clinician may recommend LiCBT (Low Intensity CBT) rather than counselling. This is not a lesser service - it is the most evidence-based option for your specific needs. Your clinician will always discuss this with you and your preference will always be considered.