Virtual Games Support
The Virtual Games App is really simple to use. Most queries you may have will be covered in this video. If you can't find the answer to your question, or if you are experiencing technical difficulties, just submit an online ticket using the form below. One of our team will get back to you as soon as possible.
Getting Started
I have registered for the challenge. What next?
Once you have registered with the correct team, we will be in touch shortly afterwards with your username and password.
What do I do if I forget my password?
Just click on the 'Forgot password' link on the sign in page. We will give you step by step instructions on setting up a new password.
I am an Android user. Is the Virtual Games App compatible with my smartphone?
If your phone runs using either Android 4.3 or newer, your phone is compatible with the Virtaul Games App. Please refer to your Phones settings to see what version of Android you are using.
I am an iOS user. Is the Virtual Games App compatible with my smartphone?
If your phone runs using either iOS 9.3 or newer, your phone is compatible with the Virtaul Games App. Please refer to your Phones settings to see what version of iOS you are using. The Virtual Games App is not compatible with iPhone 4 or older.
My phone is not compatible with the Virtual Games App. Does this mean I cannot take part.
No. You can still log your activity manually. You just wont be able to sync your activity automatically using either Google Fit or Apple Health Kit.
How does the Virtual Games App calculate points?
The Virtual Games App calculates points based on the amount of calories consumed during your exercise. Calorie consumption can vary from person to person depending on gender, height, weight, physiology, etc. but in order to make things as fair as possible for all participants, Virtual Games uses the same algorithm for all participants.
How do I log points using 'Manual Log'
Simple! Just press the 'Manual log' button and next, choose your preferred activity from the 6 icons which appear. Then simply select your amount and level of of activity (if relevant to your exercise). Don't forget to confirm the upload by selecting the 'Click here to log points' button.
Log points automatically with Google Fit
Turn on Google Fit first and choose 'Start Activity'. Google Fit will then start automatically tracking your movement. You can choose from Running, Walking, Rowing & Cycling. Once you have completed your activity, just end your session. If you engage in multiple sessions over the day, just record them all, and your daily traker will automatically collate all your daily activity. At the end of the day , simply go to the Virtual Games app and on the Points tab, press the Google Fit icon. The Virtual Games App will then draw down all your data from Google Fit, convert it into points, and update your totals.
Log points automatically with Apple Health Kit
Turn on Google Fit first and choose 'Start Activity'. Google Fit will then start automatically tracking your movement. You can choose from Running, Walking, Rowing & Cycling. Once you have completed your activity, just end your session. If you engage in multiple sessions over the day, just record them all, and your daily traker will automatically collate all your daily activity. At the end of the day , simply go to the Virtual Games app and on the Points tab, press the Google Fit icon. The Virtual Games App will then draw down all your data from Google Fit, convert it into points, and update your totals.
My App keeps crashing. What can I do?
We will be rolling out updates to the App over time so make sure that auto updates are switched on. If you have not switched this on however, just try uninstalling your app from your phone and uploading again. If you continue to have problems, please submit an online query and we will get back to you as soon as possible.
Does the virtual Games App have GPS?
No. There is no GPS tracker in the Virtual Games App, though your phone will have one installed for you to track your movements throughout the day.
The Leaderboards
How do I view my points?
Your overall points total will be displayed on the Home page. The graph below your points total will also give you an indication of your points accumulated over the previous 7 days. Your points total will also be displayed on the ‘Leaders tab’. Just press your ‘Team Leaderboard’ icon and your personal totals will appear on your team leaderboard.
How do I view my teams points?
Just click on the ‘Leaders’ tab and go to your ‘Team Leaderboard’. You will then be able to see the leaderboard for your team and your position within this leaderboard.
Viewing your Team Leaderboard
Under the ‘Leaders’ tab, if you press the ‘Team Leaderboard’ tab, you will see a table displaying your team members by position within your team. On this page, you will also be able to track your teams position against the other teams in the challenge in addition to your teams overall totals.
Viewing the company Leaderboard
Pressing on the ‘Company Leaderboard’ tab will allow you to see the position of each of the teams in your company and your teams ranking. You will also see the total number of points accumulated by the company so far.
Is all the data displayed in real time?
While your points totals will be updated every time you sync your activity, the leaderboards may not reflect the new totals in real time. We will be updating the leaderboards several times a day so please alow a couple of hours for changes to be implemented.
How the challenge works...
This fitness challenge is all about getting fit & staying healthy - but with a competitive edge!
Starting on Tuesday Nov 1st, we will be running a 14 day challenge which will allow you to log your exercise activity in exchange for points.
We have made it really simple to take part. Just download our app and choose your exercise. We have 6 different exercises for you to choose from. Once you log your activity and we will convert this into points and add your totals to our leader-boards.
Size up your peers and compete by exercise points. Or for those less competitive in nature, everyone can encourage each other to achieve their individual goals!
