Welcome to your new Employee Assistance Programme, a free and confidential service to help you with any personal or work related problems you or your family might be facing.
The EAP includes access to a free 24/7 telephone helpline, answered by highly qualified and experienced counsellors who will listen in confidence and make sure you get the help you’re looking for. Our counsellors are experienced in both personal and work related issues and can support you through a wide variety of problems including stress, anxiety, relationship issues and more
24/7 Free Phone (Ireland): 1800 911 909
24/7 Free Phone (UK): 0800 0988 350
Email: firstname.lastname@example.org (routine enquiries)
Live Chat: Bottom left of the screen
If your query is urgent please call us for an immediate response.
+ Financial Assistance
Sometimes we can feel that our personal finances are getting the better of us. Alternatively we might feel that we could be doing a little bit better with our resources. Either way it’s often beneficial to have an expert’s perspective on it. laya EAP provides employees with an opportunity to chat with Irish Qualified Financial Advisors around their money issues. Guidance will be practically based and helpful in an everyday context. The agenda is very much your own, but here’s some of the financial areas that our financial experts regularly consult on:
Household budgeting – maximising take home pay
Saving & investing – e.g. funding children’s education; a rainy day fund
Borrowing – e.g. new mortgage rules – personal debt management
Protecting and providing for loved ones in the event of sickness or death
Personal taxes – taxes on our pay packet, Capital Gains Tax, Inheritance tax
Exiting the Workforce / reduced hours – child rearing, redundancy Spouse / partner self – employed – tax efficient financial provisioning
Planning for retirement
+ Health Advice
Each employee is entitled to one initial thirty-minute telephone consultation per query at no cost with the following:
Dietitian & Clinical Nutritionist
Speech & Language Therapist
Home Care Nurse
+ Legal Advice
Occasionally, employees may face a legal situation or have a question on a legal issue that they would like to discuss with a trained legal professional. Your EAP can provide consultations and referral services for a wide range of legal issues including:
Civil matters, criminal matters
Housing or real estate matters
Car accidents and related matters
+ Life Coaching
Life Coaching is a unique and convenient tool to assist people in achieving their goal. Life Coaching is appropriate for those who are ready to take action in their lives.
It is designed to promote self-awareness, clarify visions, values, intentions, and goals, and enhance life skills. Whilst not be confused with Counselling, Life Coaching can be valuable during times of personal or professional change. Coaching is a process in which an individual gets support while learning to achieve a specific personal or professional result or goal. Coaching is not counselling or therapy. Coaching, like other EAP services, is private and confidential.
Our life coaches have significant experience in dealing with a variety of issues with people from diverse backgrounds in one-to-one as well as workshop delivery methods. Our life coaches can offer coaching in the following areas:
• Confidence Coaching
• Presentation Skills
• Communication Skills
• Time management/ Organisation Skills
Coaching is available to employees and their families, any legal dependent of the employee, and anyone living in the employee’s household. This service is available Monday to Friday 9am to 5pm. When employees call the EAP Freephone line they are assisted with scheduling a no cost telephone consultation with a life coach. Each employee is entitled to one initial thirty-minute telephone consultation.
Conflict can arise in any organisation. Mediation is a confidential, flexible, voluntary, impartial and informal approach to conflict resolution. The aim of the mediation service is to provide a safe opportunity for the parties involved to identify issues, explore options for the best way forward and reach a mutually acceptable agreement. Our mediation services are aimed at finding a mutually acceptable resolution while providing an opportunity for those involved to identify issues and explore possible solutions.
+ Support for Non Irish Employees
Our team are readily available to handle the range of queries and challenges faced by non-nationals in Ireland. Our team can assist non-nationals in liaising with the relevant organisations in the Irish system in areas such as:
Finances (Bank account, taxation etc.)
Our wide panel of experts can be referred to for provision of information, guidance and best practice in each of these fields to ensure your employees are ready for potential obstacles when settling into life in Ireland. This service aims to make non-nationals transition into the Irish system, workforce or education as smooth as possible for them and their families.
Your EAP offers free, face to face counselling sessions for employees and their families who may be experiencing difficulties and wish to talk to someone in a confidential, trustworthy, and safe environment. Our nationwide network of fully qualified and accredited counsellors are highly experienced in both personal and work related issues and can support anyone suffering a wide variety of problems, including but not limited to stress, anxiety, depression, work related problems and family or relationship issues. With more than a hundred counsellors spread throughout the country, there will always be a counsellor close by who can arrange an appointment within a couple of days.
+ Telephone Counselling
Sometimes, face to face counselling may not be convenient or practical for an employee, or they might simply just prefer to talk to a counsellor over the phone. In these cases, telephone counselling can be arranged. Telephone counselling is a handy alternative, as it is accessible from even the most remote locations and can save time and money associated with travel. Fully qualified counsellors will be on hand to provide counselling over the telephone at a time that is most convenient for the employee. Sessions will always be facilitated by the same counsellor each time, ensuring familiarity and consistency.
+ Video Counselling
Video counselling is available to any employee for whom face to face counselling isn’t suitable. Like telephone counselling, video counselling offers increased flexibility, is more convenient, more affordable and widely accessible. Video sessions can be accessed through a computer and can be carried out from the comfort of the own home or office. Just as in face to face counselling, video counselling gives you and your therapist the ability to see each other throughout the session, helping to build a strong, trusting and supportive counselling relationship.
+ Career Guidance
Our accredited Career Guidance Counsellors can provide career innovation and professional personal development interventions through one-to-one tailored, confidential consultations, programmes & workshops. These services are relevant to people from all walks of life, education and occupation. The objective of the service is to assist employees who need help in the planning, management and development of their jobs, careers and occupations. The interventions are specifically tailored to your employees’ needs, requirements and challenges in planning their future in the world of:
Learning and development
Our accredited guidance counsellors help people achieve excellence through customised training and career development solutions. We provide personal and career development interventions to nurture people’s talents and skills so they can become the best they can be.
This service is available Monday to Friday 9am to 5pm. When employees call the EAP Freephone line they are assisted with scheduling a no cost telephone consultation with an accredited career guidance counsellor. Each employee is entitled to one initial thirty-minute telephone consultation.
+ Consumer Assistance
Our EAP team are trained to identify consumer issues that employees may have and refer them to the relevant information or resources. In Ireland, the rights of consumers of goods and services are protected by Irish and EU laws. Our team can ensure your employees have the relevant information to help them with a variety of consumer issues such as:
Food and food safety
Guarantees/warranties and deposits
Finance and financial products
Environment and health issues
Consumer rights and how to safeguard these rights.
Our team can point employees towards the relevant information or experts to ensure they are fully informed of their rights and legal stand point as consumers.